Huurpaspoort observes the privacy of its users. We ensure that confidentiality is maintained with regard to the information you provide to us. Huurpaspoort has been specifically developed for home seekers who simply want to rent a home. We only collect data for this purpose.
We last modified our privacy statement on 10 May 2019.
The latest version can at all times be consulted on our website: www.huurpaspoort.nl/privacy_en
Who is responsible for processing your personal data?
Huurpaspoort is an online service of Qii B.V. (hereinafter referred to as Huurpaspoort or we), with offices in Arnhem, at Eusebiusbuitensingel 6; we are registered with the Chamber of Commerce under number 63809842.
Huurpaspoort is responsible for the processing of personal data, which is described below.
Do you have any questions about privacy? Questions can be asked on email@example.com. Our Data Protection Officer (DDO) will also read them. This person has the task of ensuring that we properly protect your privacy. You can contact our Data Protection Officer via firstname.lastname@example.org or 085 00 70 223.
Why does Huurpaspoort process personal data?
First of all: processing only happens with your permission. We act in full compliance with European privacy rules: the General Data Protection Regulation (GDPR).
To answer this question, it will be useful to explain briefly what Huurpaspoort does for you. We help you, safely and easily, to share your data with third parties/broker/landlord/homeowner (hereinafter referred to as Recipient) where you want to rent a home.
The purpose of creating a Huurpaspoort is to make a screening of yourself which will help you to qualify for a home. We keep the data that we process available for you so that you can use it when you want to respond to a home again.
Why is Huurpaspoort allowed to process your personal data?
From a legal point of view, a Recipient has a duty of care. The law states that he performs his profession with “reasonable competence and reasonably acting”. This means that he has an interest in conducting an investigation to find out if you as a home seeker are the right person for a home.
Huurpaspoort ensures that your personal data is now placed in one single secure environment and you can share it with various Recipients from there. In addition, you can cancel the sharing of data with Huurpaspoort. In this way, you ensure that your data does not continue to unnecessarily wander around among different Recipients. In the context of data minimisation, we ensure that you only share the information that is required to be eligible for a home.
What information does your Huurpaspoort include?
If you create a Huurpaspoort, you are required to provide an e-mail address and telephone number. We use these to identify you when you log in and to send different types of mail to and from you.
A complete Huurpaspoort consists of the following components:
1. Personal information:
- first name, middle name and surname;
- date & place of birth;
- marital status;
- household composition;
- number of children;
- number of children;
- telephone number;
- current address;
- address history.
2. Income information:
- income on the last 12 months, including the employer (if known at the UWV – the Employee Insurance Agency);
- collective income over the last 3 years (if known to the Tax Authorities);
- employment history;
- assets (if specified yourself).
3. Additional information:
- personal statement (answer to questions, as filled in yourself);
- mortgage/loans (where applicable);
- consumer research (conducted by Focum BV, please refer to further details below).
Who can view your Huurpaspoort?
You decide who is allowed to view your Huurpaspoort. If you want to share your Huurpaspoort with a Recipient, he or she can view your information as it is available at that time. You share your Huurpaspoort as a complete household, so including those of your co-occupant(s)/guarantor(s).
The moment you complete your Huurpaspoort without using DigiD, however, by uploading documents, you give permission to our partner EDR Credit Services to check these documents. They will verify your Huurpaspoort based on these documents.
We only see your Huurpaspoort when it is necessary in your interest. When such a situation occurs, we will at all times ask a number of verification questions.
Is your Huurpaspoort transparent for the co-occupant(s)/guarantor(s) in your household?
If you are in a household with more co-occupant(s)/guarantor(s), they cannot see your data. The details of the entire household are only accessible to the Recipient with whom the household is shared.
Can you change or supplement the details of your Huurpaspoort?
After creating your Huurpaspoort, you can supplement your details in parts. We have no influence on the data that you have provided to us from MijnOverheid, the Tax Authorities or the UWV. In the unlikely event that the data prove to be incorrect or incomplete and you can prove this, we will process an adjustment in your Huurpaspoort.
How long is your Huurpaspoort retained?
You decide for yourself if you no longer want to share your data with a Recipient and consequently determine how long your data will be stored. If you no longer want your Recipient to see your details, please contact the Huurpaspoort service desk by calling 085 – 00 749 00 or by emailing email@example.com.
You can remove your complete Huurpaspoort at any time. By removal, you also delete all your data that you have shared with Recipients, unless you have rented property from one of the Recipients. In this case, a Recipient has the right to store data from your Huurpaspoort, as available at that time, in its file, under the terms of the duty of care. This can be stored for up to 5 years.
What happens to your data during a consumer survey?
A number of databases are available in the Netherlands that contain a consumer survey. For Huurpaspoort this is facilitated by Focum BV. Focum BV conducts a risk check for a Recipient under the terms of the duty of care. For more information about a consumer survey please contact Focum here.
What happens to documents that you upload in Huurpaspoort?
You may have created a Huurpaspoort by uploading documents or that you have uploaded documents as a supplement to your Huurpaspoort. These documents are stored in the secure environment of your Huurpaspoort. A Recipient can only view these documents, but cannot download them. The documents will be automatically deleted after 90 days.
Can your Huurpaspoort, together with all your data, be deleted?
If you choose to cancel your Huurpaspoort, this information will be deleted immediately from our active systems and those from Recipient(s). Your data will remain stored in our backups for a maximum of 14 days. After 14 days, your Huurpaspoort will also be permanently removed from it. However, data that a Recipient must store pursuant to legal, statutory or contractual retention obligations is not deleted. If you want to remove your Huurpaspoort, please contact us on 085 – 00 749 00 or mail to firstname.lastname@example.org.
What happens with feedback?
We use the feedback to learn what you think about Huurpaspoort. We then use that information to optimise and improve the Huurpaspoort. The feedback is always anonymous and cannot be traced back to you as a person.
Which other parties does Huurpaspoort share your data with?
Huurpaspoort will never provide your information to third parties without your permission. Huurpaspoort can provide your details to third parties if you have given your permission.
We also use other companies to support us with our services. With them:
- we analyse our website visits (Google analytics);
- we collect feedback (Huurpaspoort);
- we process payments (Mollie);
- we send SMS for SMS verification (Message Bird).
How does Huurpaspoort protect your personal information?
Huurpaspoort has taken appropriate technical and organisational measures to protect your data against loss or against any form of unlawful processing. In order to guarantee the protection of your data, the technical security measures are moreover regularly reviewed and, where necessary, adapted to the state of the art. In this way, we ensure that we continue to develop this in the future. Some examples of our security measures are:
- Huurpaspoort runs on servers in the Netherlands;
- organisational measures;
- logical access control, using passwords and SMS verification
- automatic logging of all actions concerning personal data;
- physical measures for access security in our server centres;
- encryption (encoding) of digital files with personal data;
- random check on policy compliance;
- security of network connections via Secur Socket Layer (SSL) technology;
- a secured internal network.
What are my rights?
Everybody has a number of rights under the GDPR. We make every effort to meet these as well as possible. Do you have any tips or comments? Please let us know.
What rights do you have?
- Right to be informed
You have the right to see which personal data we process about you.
- Right of rectification
If you think we have the wrong information about you, please let us know. We can then adjust/supplement your data where necessary.
- Right to erasure
You have the right to have your personal data removed, unless the retention of this data is necessary for compliance with a legal obligation.
- Right to restriction of processing
If you feel that we are processing your personal data unlawfully or incorrectly, you can also limit this processing.
- Right to object
You can lodge an objection for the processing of your personal data.
- Right of withdrawal
You have the right to withdraw your consent for processing. For example, for receiving mailings. If you want to withdraw the permission, please contact us.
Do you believe that we do not act in accordance with privacy legislation? Please let us know. Alternatively, you can submit a complaint about this to the AP. In that case, please click Denk je dat wij niet handelen in overeenstemming met de privacywetgeving? Dan horen we dat graag. Je kan hierover ook een klacht indienen bij de AP. Klik dan here.
What happens to the use of my data if I use a link on your website to a third-party website?
Links to other websites of organisations can be found on the Huurpaspoort website. We cannot bear any responsibility with regard to the use of your data by those organisations. We therefore always advise you to read the privacy statement of the website(s) concerned.
Why are cookies used?
Cookies are placed on our website huurpaspoort.nl and qii.nl. Cookies are small text files that are placed on a PC, tablet or mobile phone by an internet page. These cookies are used to improve the website’s performance and to monitor the website visits. They allow us to check how many people have visited the website in a certain period.
Which cookies are used?
We use the following cookies:
|FedAuth||Klant-identfier||We use this cookie to identify a visitor’s session, so that we can show the right website to that customer.||30 days|
|_ga||Google Analytics client identifier.||We use this cookie to gain insight into the use of the website.||2 years|
|_gat||Counter||We use this cookie to limit the number of requests to Google Analytics.||1 minute|
|_gid||Google Analytics client identifier.||We use this cookie to gain insight into the use of the website.||24 hours|
What information is collected when you visit the website?
If you visit one of our websites, we collect certain personal information from you. This information consists of your IP address, the type of browser, the operating system you use and the pages you visit. We use this information to secure Huurpaspoort. In addition, we can improve and adjust the Huurpaspoort based on this information.
Can this privacy statement simply be subject to change?
This privacy statement can be changed, and you will be able to see when it was last modified at the top of the statement. If we want to make crucial changes to the way we process personal data, we will first inform you about this. If necessary, we will first ask your permission separately.
Huurpaspoort reserves the right to make changes to this privacy statement. We therefore advise you to check this privacy statement on a regular basis to verify if changes have been made.